COVID 19 UPDATE

 

October 2020

New Covid appointment rules 

Firstly can I thank all our clients for supporting us through the previous few months and especially being patient during the worst of the lockdown period. Since July I have tried to run as near to a normal service in all 3 clinics as possible however with the rise in Covid cases recently I have had to bring in a few changes in order to safeguard the health of my team so that we will always be here to help your pet if an emergency arises. I am not closing the doors to clients yet although Glenbrae is one of the few clinics still allowing owners in with their pets. 

From Monday 12th my team will be asking you to send in photographs or videos of certain conditions which would  not be classed as an emergency. These will include lameness, sore or itchy eyes or ears, new lumps, skin irritations, minor wounds and a number of other routine healthcare issues. These cases will be triaged by a vet and may still result in a request for you and your pet to attend the clinic. However we may be able to prescribe remotely so that you do not have to come into the clinic or we may request to have your pet taken in at the door and for you to wait in your car until contacted. 

All emergencies will be admitted and my staff have a list of common emergency situations. Vaccinations will continue but you may have to wait 2 weeks for an appointment for routine vaccinations as puppies and kittens will be prioritised. All routine blood checks will continue as will operations and other diagnostic tests. Vet healthcare plan checks will continue but again there may be a slight delay in getting your appointment. All work currently booked in will continue however I cannot guarantee that work will not be cancelled at short notice if lack of staff. Already we have staff isolating due to being contacted by Track and Trace. I ask clients to be patient with us.

Online booking will not be available and the doggy wash areas will be closed for at least 2 weeks

I have not taken this decision lightly but in an attempt to safeguard my team and continue to provide the best service to you all. I hope that we can get back soon to welcoming you all in to see us but in the meantime I ask for your continued patience during these difficult times.

30/06/2020

 Update on the planned re-opening of the Glenbrae clinics

Firstly, thanks again to all our clients for their support during the last few weeks and your patience with our closed-door policy at all 3 clinics
 
With the Government restrictions easing and our screens installed we are now working hard to get our doors open again.

We have really missed the face to face contact with you all however we need to continue to keep you and our staff safe.

Therefore, we will have distancing markers in the waiting rooms and outside the clinic. Can we ask you to please give our staff space?

It is still strictly one person per pet at the moment, this will also be the case when we allow clients back in.

We will ask that you wear a face covering. Please don’t worry if you forget we will have some you can purchase.

On entering and leaving the building please use the hand sanitiser at the door.

Muirhead and Dumbarton we will run a one in then one out policy.

 In Bearsden we may be able to accommodate 2 or possibly 3 people at any one time.

The doors will be locked so we can closely control this. Our staff are under strict instructions to ensure these steps are followed.
 
We will ask you to continue to wait in your car until our team are able to help you. Please ensure you have your mobile phone with you, that we have your correct number and you are available to take our call. Let us know when you arrive. Please note waiting times will be longer than usual.

We will continue to ask that all food and repeat prescriptions are pre-ordered and we would ask this is done via email to free up our phone lines.

Payment will be required over the phone prior to collection.

Some routine procedures will still not be undertaken to allow us to catch up with the backlog of vaccinations and neuterings. If your pet is coming up to 3 months overdue vaccination please contact us and we will prioritise your visit.

The staff are working very hard at the moment to prepare the clinics so we ask you to be patient, kind and realistic for just a little while longer.
 
Please note Dumbarton and Muirhead will allow an owner in with their pet from 7th July.

Our Bearsden clinic will do the same from  13th July.
 
If you are showing signs of covid19 or are in a household that has covid19 please inform our staff and do not attend the clinic.

If you are shielding let us know also.

10/06/2020

We would like to take this opportunity to thank everyone for their support and understanding over this period of Lockdown. We hope you are all okay, and we are really missing having you all in the clinic.

Our team have been working very hard to ensure they have been able to help your pets when they have needed us , we have been able to continue to provide food and medications for your pets during this time. Although we do have a new way of working.

Our Bearsden clinic remains open 9am – 7pm Monday to Friday
Saturdays from 9am-5pm

We are opening our branch clinics as much as possible. Please check out our FB pages for updated opening times. 

We are expecting over the weeks ahead to be very busy treating pets and catching up with procedures we have outstanding for them. We thought it would help if we updated you on our current way of working.

1.Can we ask you all to please be patient with our team. We are not working as usual and things are taking us longer. Please be kind.

  1. Please email any orders for food and medications we do need to be strict about this. When these are available our team will call you to take payment over the telephone and will arrange collection. Our staff would love to chat to you on the phone however we are extremely limited with time at the moment.
  2. Clients are still not allowed in the clinic at present, we need to avoid groups of people at our entrance and must practice social distancing. Your help with this is appreciated. Screens are being fitted very soon and we are already planning how we can open back up safely.
  3. If you are attending an appointment please wait in the car (if it is too hot please find a shaded area to wait) and call us to let us know you are waiting.
    We will call you when we are ready and we ask you to handover your pet at the door .Our staff will be wearing visors and masks. After your pet has been examined or treated we will call you to discuss everything and to take the payment.
  4. Puppy/ kitten vaccinations, we can now go ahead and carry these out.
  5. Rabbit vaccinations are very important at this time of year so please ensure your rabbit is up to date with their vaccines, if not we can arrange this.
  6. Booster vaccinations, as we have not been able to do these over the Lockdown period we will start to work our way through the dog boosters that are overdue. We will give priority to those that are overdue. Your pet will be safe for up to 3 months after the date their booster is due. If your pet is attending dog day care or boarding kennels please let us know as it is important they are up to date as they are mixing with other dogs. If your dog is overdue by 3 months and we haven’t contacted you yet please contact a member of our team via email please.
  7. For our feline friends we are hoping to make arrangements from the 1st July to schedule those overdue.
  8. Routine neutering, we have started a list for those pets waiting to be neutered. We will prioritise these also. If you wish your pet to go on this list please email us.
  9. We appreciate your patience and understanding. It is essential that priority is given to ill or emergency cases. Routine health checks will not go ahead at the current time.
  10. Insurance claims, our turn around for you is usually 2-3 weeks. Please note we will do our best but claims may be delayed due to the current circumstances. Please ensure we have all the information we need such as completed and signed forms. The correct insurance company and policy numbers as these can be factors that often delay things.
  11. We will continue to use Telemedicine to ensure we provide the best care possible for your pets. Pets can be seen in the clinic if deemed necessary for their welfare.
  12. Our Doggy wash stations are still currently closed.
  13. We ask that you tell us if you are showing signs of COVID19 or are self isolating.

Our email address is reception@glenbraevet.co.uk

Facebook page https://www.facebook.com/glenbrae

24/04/2020

⚠️⚠️ Update – Clinic Opening Times ⚠️⚠️
We would like to thank all our clients for their patience while we got to grips with telephone and video consulting, sorting out repeat prescriptions and food for all three clinics.
We are running a limited service from all three clinics
Bearsden
Monday to Friday 9am-7pm
Saturday 9am – 5pm
We will be closed on Bank Holiday Friday 8th May
Dumbarton
Monday 27th April 9am – 5pm
Friday 1st May 9am – 5pm
Monday 4th May 9am – 5pm
Wednesday 6th May 9am – 5pm
Muirhead
Tuesday 28th April 9am – 5pm
Thursday 30th April 9am – 5pm
Friday 1st May 9am – 5pm
Tuesday 5th May 9am – 5pm
Thursday 7th May 9am-5pm
This is to help clients who are picking up repeat medicines or food but we will be able to triage urgent cases if required. Some patients will still need to be seen in Bearsden rather than their usual clinic.
We will continue to post any further changes to times that may arise due to staff levels but we are always at the other end of the phone to help

9/04/2020

⚠️⚠️ Update – Clinic Opening Times ⚠️⚠️
We would like to thank all our clients for their patience while we got to grips with telephone and video consulting, sorting out repeat prescriptions and food for all three clinics.
We would like to inform you that from Tuesday 14th April we are going to try running a limited service from all three clinics Bearsden, Dumbarton and Muirhead with the following timetable.
Bearsden
Monday – Friday 9am-7pm
Saturday 9am – 5pm
Dumbarton
Tuesday 14th 9am – 4pm
Friday 17th 10am – 3pm
Monday 20th 9am – 4pm
Friday 24th 10am – 3pm
Muirhead
Thursday 16th 10am – 3pm
Tuesday 21st 9am – 4pm
Thursday 23rd 10am – 3pm
Friday 24th 10am – 3pm
This is to help clients who are picking up repeat medicines or food but we will be able to triage urgent cases if required. Some patients will still need to be seen in Bearsden rather than their usual clinic.
We will continue to post any further changes to times that may arise due to staff levels but we are always at the other end of the phone to help.

25/03/2020

In response to the latest government guidelines we are now only open for patients for that need essential care to avoid unnecessary suffering or maintain animal welfare. In order to help you understand the best way to look after your pet please review the below Q&A
What conditions constitutes an emergency needing immediate care?
If any of the below are occurring contact us IMMEDIATELY so we can direct you to your nearest open practice.
• Breathing difficulties
• Open wound injuries
• Trauma (e.g. car accidents)
• Male cats struggling in the litter tray to pass urine
• Rabbits neglecting food
• Swallowing hazards ie.toys/ clothes etc
• Ingestion of poison/harmful substances
• Eye problems
• Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
• Swollen abdomen or retching (especially large dogs)
• Loss of thirst & appetite
• Struggling to give birth
• Seizuring/fitting
• Collapse
If the advice is to come into practice please follow the advice on the EMERGENCY VISITS {LINK} page of our website.

I am concerned about my pet’s health in general but I do not think it is an emergency?
To respect social distancing rules we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment. We also have a page giving advice on Video and telephone consultations here {link to video consultations page}
Can I bring my pet in for an INITIAL VACCINATION COURSE?
A vaccination is not deemed as an emergency however in some areas of the country diseases are more common than others and it may be deemed medically critical to vaccinate. Please phone the practice who can advise on whether or not you need to come in for this.
Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?
We can postpone this vaccine for up to 3 months after the due date without requiring a restart. In these exceptional times we ask that you delay the booster until up to a maximum 3 months after the due date.
Can I bring in my pet my for a HEALTH CHECK?
Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.
Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?
This should be postponed if you your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a video consultation or telephone consultation with the vet or the nurse.
How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?
It is important that you continue to give your pet the appropriate treatments. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.
Or REPEAT FOOD and MEDICATIONS?
It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.
Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?
These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing changes.
What about ULTRASOUNDS and BLOOD TESTS?
The practice can deem whether this would be critical or not – please contact them to understand more.
The above still hasn’t answered my question?
Please contact us directly

24/03/2020

Well we knew this lockdown was coming however as vets we provide an essential service. For that reason we will still be available for emergency and urgent cases however we need to be even stricter on our biosecurity measures to protect you and our staff.
We will not be allowing any clients to enter the clinics but will collect your pet from you and speak with you by telephone if appropriate.
For that reason the following changes to opening hours will be brought in:
Bearsden
Mon – Fri 9am – 6pm
Saturday 9am – 1pm
Dumbarton
Tues 24th 9am – 5pm
Wed 25th 2pm – 5pm
Thurs 26th 2pm – 5pm
Muirhead
Tues 24th 9am – 5pm
Wed 25th 2pm- 5pm
Thurs 26th 9am – 12pm
From Friday 27th March both Dumbarton and Muirhead clinics will be closed until this period of lockdown ends.
We are doing this to preserve staff numbers and rotate teams so that there will always be someone who can deal with your pet if ill.
Please respect this decision it is not taken lightly and it is done for your benefit.
All urgent and emergency work will be redirected to our Bearsden clinic.
We will be contacting any clients with appointments that may be suitable for video or telephone consultations but we will be cancelling all routine appointments for now.
As a thank you for continued support all Healthcare Plan clients will not be charged for video or telephone consultations and any lapsed treatments will be caught up with after this crisis ends.
Do not hesitate to phone us for advice but please try not to phone us for routine matters such as weight checks or routine worming products these can be put on hold without causing any ill effects to your pet. All vaccinations will be cancelled except puppy and kitten and first booster vaccination at 1 year old. All vaccination schedules allow a few months over the 12 months without causing your pet to be at risk.
We will continue to supply essential medications and food and we can deliver in urgent circumstances. Please contact us to arrange.
This is a difficult and anxious time for us all however we will always be here to help you but please respect the advice we are giving, all the staff are going the extra mile to accommodate all our lovely clients.
Keep safe.

23/03/2020

Due to advice at the weekend from the British Veterinary Association and our governing body The Royal College, we have taken the decision to stop all routine work and will now only be available for urgent and emergency cases. This will still include animals who are ill and we will also continue to vaccinate puppies and kittens from a welfare issue, however we will no longer be doing any routine vaccinations unless emergency kenneling is required. 

We will no longer be carrying out any routine operations as we have been told to preserve oxygen stocks as the NHS will have priority and they may also wish to requisition some of our equipment going forward. Please be assured we can still deal with emergency operations for the foreseeable future. 

We have also shortened our opening hours and will now only be opening at Bearsden until 7pm on a Monday and to 1pm on a Saturday. Dumbarton and Muirhead may close at 5pm some days and we will post this on the Facebook sites. We are doing this to help rotate staff so that we will always have someone available to treat your pets. If our hours prevent you from collecting repeat medications please contact us and we will make separate arrangements for you. 

If you are attending the clinic please can we ask only one person comes in with your pet and don’t be offended if we take your pet away to be examined. We are just trying to minimise contact with clients for our staff members.  

If you are unable to attend any of the clinics, we are offering telephone and digital consultations. Please phone us for more information. 

The health of you and your pets are extremely important to us but so is the health and welfare of our staff and hopefully these new measures will work for everyone.

16/03/2020

We are receiving many enquiries from clients about whether they should attend their appointments or not. For the moment it is business as usual at all 3 Glenbrae clinics however it is only right we take sensible precautions. It is still vital that sick pets are physically monitored however for any pet owner who is not able to attend the clinic or if they have been in contact with someone with Covid 19 we will have a daily afternoon session of tele-medicine either by phone or by setting up a Zoom or Skype meeting on the internet.If you wish to use this service please contact reception to book a normal 15 minute appointment.Please note for the next few weeks we will be unable to offer on-line bookings for appointments. We apologise for the inconvenience. For those not wishing to enter the clinic and with dogs or cats receiving regular laser/acupuncture or with animals who need blood tests or a physical examination, we can arrange to meet you at the car and take your animal from you (and deliver them back!) to minimise your personal risk.
For those clients requiring repeat prescription medicines for their pets and who cannot attend any clinic then we will endeavour to get the medicines to you. However if you do have family or friends who could call for the treatment please let us know.

We will do everything we can to support our Glenbrae clients and friends and the wider community through this crisis.

OPENING HOURS

What time Glenbrae opens?

Bearsden

Monday 8.30-8pm
Tuesday - Friday 8.30-7pm
Saturday 8.30-4.30pm

 Dumbarton

Monday - Friday 8.30-6.30pm
Saturday - 9am-12.30pm

 

Muirhead

Monday - Friday 8.30-6.30pm
Saturday - 9am-12.30pm

At Bearsden
49 - 53 Stockiemuir
Ave Bearsden, Glasgow.
G61 3JJ

0141 942 7070

reception@glenbraevet.co.uk

At Dumbarton
18 Station
Road, Dumbarton
G82 INS

01389 765 555

castlebrae@glenbraevet.co.uk

At Muirhead
5 - 7 Station Road, Glasgow
G69 9EF

0141 465 8800

muirhead@glenbraevet.co.uk

We are social