COVID 19 UPDATE

24/04/2020

⚠️⚠️ Update – Clinic Opening Times ⚠️⚠️
We would like to thank all our clients for their patience while we got to grips with telephone and video consulting, sorting out repeat prescriptions and food for all three clinics.
We are running a limited service from all three clinics
Bearsden
Monday to Friday 9am-7pm
Saturday 9am – 5pm
We will be closed on Bank Holiday Friday 8th May
Dumbarton
Monday 27th April 9am – 5pm
Friday 1st May 9am – 5pm
Monday 4th May 9am – 5pm
Wednesday 6th May 9am – 5pm
Muirhead
Tuesday 28th April 9am – 5pm
Thursday 30th April 9am – 5pm
Friday 1st May 9am – 5pm
Tuesday 5th May 9am – 5pm
Thursday 7th May 9am-5pm
This is to help clients who are picking up repeat medicines or food but we will be able to triage urgent cases if required. Some patients will still need to be seen in Bearsden rather than their usual clinic.
We will continue to post any further changes to times that may arise due to staff levels but we are always at the other end of the phone to help

9/04/2020

⚠️⚠️ Update – Clinic Opening Times ⚠️⚠️
We would like to thank all our clients for their patience while we got to grips with telephone and video consulting, sorting out repeat prescriptions and food for all three clinics.
We would like to inform you that from Tuesday 14th April we are going to try running a limited service from all three clinics Bearsden, Dumbarton and Muirhead with the following timetable.
Bearsden
Monday – Friday 9am-7pm
Saturday 9am – 5pm
Dumbarton
Tuesday 14th 9am – 4pm
Friday 17th 10am – 3pm
Monday 20th 9am – 4pm
Friday 24th 10am – 3pm
Muirhead
Thursday 16th 10am – 3pm
Tuesday 21st 9am – 4pm
Thursday 23rd 10am – 3pm
Friday 24th 10am – 3pm
This is to help clients who are picking up repeat medicines or food but we will be able to triage urgent cases if required. Some patients will still need to be seen in Bearsden rather than their usual clinic.
We will continue to post any further changes to times that may arise due to staff levels but we are always at the other end of the phone to help.

25/03/2020

In response to the latest government guidelines we are now only open for patients for that need essential care to avoid unnecessary suffering or maintain animal welfare. In order to help you understand the best way to look after your pet please review the below Q&A
What conditions constitutes an emergency needing immediate care?
If any of the below are occurring contact us IMMEDIATELY so we can direct you to your nearest open practice.
• Breathing difficulties
• Open wound injuries
• Trauma (e.g. car accidents)
• Male cats struggling in the litter tray to pass urine
• Rabbits neglecting food
• Swallowing hazards ie.toys/ clothes etc
• Ingestion of poison/harmful substances
• Eye problems
• Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
• Swollen abdomen or retching (especially large dogs)
• Loss of thirst & appetite
• Struggling to give birth
• Seizuring/fitting
• Collapse
If the advice is to come into practice please follow the advice on the EMERGENCY VISITS {LINK} page of our website.

I am concerned about my pet’s health in general but I do not think it is an emergency?
To respect social distancing rules we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment. We also have a page giving advice on Video and telephone consultations here {link to video consultations page}
Can I bring my pet in for an INITIAL VACCINATION COURSE?
A vaccination is not deemed as an emergency however in some areas of the country diseases are more common than others and it may be deemed medically critical to vaccinate. Please phone the practice who can advise on whether or not you need to come in for this.
Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?
We can postpone this vaccine for up to 3 months after the due date without requiring a restart. In these exceptional times we ask that you delay the booster until up to a maximum 3 months after the due date.
Can I bring in my pet my for a HEALTH CHECK?
Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.
Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?
This should be postponed if you your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a video consultation or telephone consultation with the vet or the nurse.
How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?
It is important that you continue to give your pet the appropriate treatments. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.
Or REPEAT FOOD and MEDICATIONS?
It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.
Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?
These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing changes.
What about ULTRASOUNDS and BLOOD TESTS?
The practice can deem whether this would be critical or not – please contact them to understand more.
The above still hasn’t answered my question?
Please contact us directly

24/03/2020

Well we knew this lockdown was coming however as vets we provide an essential service. For that reason we will still be available for emergency and urgent cases however we need to be even stricter on our biosecurity measures to protect you and our staff.
We will not be allowing any clients to enter the clinics but will collect your pet from you and speak with you by telephone if appropriate.
For that reason the following changes to opening hours will be brought in:
Bearsden
Mon – Fri 9am – 6pm
Saturday 9am – 1pm
Dumbarton
Tues 24th 9am – 5pm
Wed 25th 2pm – 5pm
Thurs 26th 2pm – 5pm
Muirhead
Tues 24th 9am – 5pm
Wed 25th 2pm- 5pm
Thurs 26th 9am – 12pm
From Friday 27th March both Dumbarton and Muirhead clinics will be closed until this period of lockdown ends.
We are doing this to preserve staff numbers and rotate teams so that there will always be someone who can deal with your pet if ill.
Please respect this decision it is not taken lightly and it is done for your benefit.
All urgent and emergency work will be redirected to our Bearsden clinic.
We will be contacting any clients with appointments that may be suitable for video or telephone consultations but we will be cancelling all routine appointments for now.
As a thank you for continued support all Healthcare Plan clients will not be charged for video or telephone consultations and any lapsed treatments will be caught up with after this crisis ends.
Do not hesitate to phone us for advice but please try not to phone us for routine matters such as weight checks or routine worming products these can be put on hold without causing any ill effects to your pet. All vaccinations will be cancelled except puppy and kitten and first booster vaccination at 1 year old. All vaccination schedules allow a few months over the 12 months without causing your pet to be at risk.
We will continue to supply essential medications and food and we can deliver in urgent circumstances. Please contact us to arrange.
This is a difficult and anxious time for us all however we will always be here to help you but please respect the advice we are giving, all the staff are going the extra mile to accommodate all our lovely clients.
Keep safe.

23/03/2020

Due to advice at the weekend from the British Veterinary Association and our governing body The Royal College, we have taken the decision to stop all routine work and will now only be available for urgent and emergency cases. This will still include animals who are ill and we will also continue to vaccinate puppies and kittens from a welfare issue, however we will no longer be doing any routine vaccinations unless emergency kenneling is required. 

We will no longer be carrying out any routine operations as we have been told to preserve oxygen stocks as the NHS will have priority and they may also wish to requisition some of our equipment going forward. Please be assured we can still deal with emergency operations for the foreseeable future. 

We have also shortened our opening hours and will now only be opening at Bearsden until 7pm on a Monday and to 1pm on a Saturday. Dumbarton and Muirhead may close at 5pm some days and we will post this on the Facebook sites. We are doing this to help rotate staff so that we will always have someone available to treat your pets. If our hours prevent you from collecting repeat medications please contact us and we will make separate arrangements for you. 

If you are attending the clinic please can we ask only one person comes in with your pet and don’t be offended if we take your pet away to be examined. We are just trying to minimise contact with clients for our staff members.  

If you are unable to attend any of the clinics, we are offering telephone and digital consultations. Please phone us for more information. 

The health of you and your pets are extremely important to us but so is the health and welfare of our staff and hopefully these new measures will work for everyone.

16/03/2020

We are receiving many enquiries from clients about whether they should attend their appointments or not. For the moment it is business as usual at all 3 Glenbrae clinics however it is only right we take sensible precautions. It is still vital that sick pets are physically monitored however for any pet owner who is not able to attend the clinic or if they have been in contact with someone with Covid 19 we will have a daily afternoon session of tele-medicine either by phone or by setting up a Zoom or Skype meeting on the internet.If you wish to use this service please contact reception to book a normal 15 minute appointment.Please note for the next few weeks we will be unable to offer on-line bookings for appointments. We apologise for the inconvenience. For those not wishing to enter the clinic and with dogs or cats receiving regular laser/acupuncture or with animals who need blood tests or a physical examination, we can arrange to meet you at the car and take your animal from you (and deliver them back!) to minimise your personal risk.
For those clients requiring repeat prescription medicines for their pets and who cannot attend any clinic then we will endeavour to get the medicines to you. However if you do have family or friends who could call for the treatment please let us know.

We will do everything we can to support our Glenbrae clients and friends and the wider community through this crisis.

OPENING HOURS

What time Glenbrae opens?

Bearsden

Monday 8.30-8pm
Tuesday - Friday 8.30-7pm
Saturday 8.30-4.30pm

 Dumbarton

Monday - Friday 8.30-6.30pm
Saturday - 9am-12.30pm

 

Muirhead

Monday - Friday 8.30-6.30pm
Saturday - 9am-12.30pm

At Bearsden
49 - 53 Stockiemuir
Ave Bearsden, Glasgow.
G61 3JJ

0141 942 7070

reception@glenbraevet.co.uk

At Dumbarton
18 Station
Road, Dumbarton
G82 INS

01389 765 555

castlebrae@glenbraevet.co.uk

At Muirhead
5 - 7 Station Road, Glasgow
G69 9EF

0141 465 8800

muirhead@glenbraevet.co.uk

We are social